This course is designed for individuals that work in a reactive business environment, responding to incoming requests and queries. This course will help you develop strong client service skills, demonstrating service excellence through every interaction, focusing on excellent communication skills to ensure a first-rate service.
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping...
Do you feel as if you are not always getting the best results out of your conversations with your clients?...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth...
During this webinar you will explore ideas of how to adapt your current customer service skills to an...
This course highlights how mindset influences customer interactions. Participants explore how adopting...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering...