Misha Yurchenko’s The STAR Interview is a practical guide to mastering behavioural interviews through storytelling. The book emphasises using the STAR (Situation, Task, Action, Result) method to structure compelling and concise responses to common interview questions. Yurchenko combines his professional insights as a recruiter with actionable advice, helping readers stand out in competitive job markets by showcasing their unique experiences.
"Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table" by Reed Holden and Mark Burton is an essential resource for sales professionals seeking to master the art of pricing and effectively demonstrate value through return on investment (ROI). In this comprehensive guide, Holden and Burton outline practical strategies and techniques for positioning price, understanding customer value, and negotiating win-win outcomes that maximise profitability for both the seller and the customer.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen explores the art of receiving feedback effectively and leveraging it for personal and professional growth. The book provides valuable insights, practical strategies, and real-life examples to help readers develop the skills necessary to receive feedback with openness and use it constructively.
The GDPR Handbook: A Guide to Implementing the EU General Data Protection Regulation" by Ardi Kolah provides a comprehensive guide for organisations to navigate and implement the European Union's General Data Protection Regulation (GDPR). The book is aimed at both legal and non-legal professionals who are responsible for data protection compliance within their organisations.
"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.
"Pre-Suasion: A Revolutionary Way to Influence and Persuade" by Robert Cialdini explores the power of setting the stage before attempting to persuade or influence others. Cialdini argues that the key to successful persuasion is not only the message itself, but also the context in which it is delivered. By understanding how to effectively prime people for persuasion, it is possible to significantly increase the likelihood of success.