"Interview Like Yourself...No, Really!: Follow Your Strengths and Skills to Get the Job" by Jezra Kaye is a practical guide to interviewing that explains the importance of being true to oneself and leveraging one's unique strengths and skills to stand out from the competition.
"Neurodiversity in the Workplace" by HR Review explores the concept of neurodiversity and its implications for creating more inclusive workplaces. The book delves into the unique strengths and challenges of individuals with neurodivergent conditions such as autism, ADHD, dyslexia, and Tourette syndrome, and provides practical guidance for organisations seeking to harness the talents of neurodiverse individuals.
Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.
"Relax, It's Only Uncertainty" is a captivating exploration of how to navigate life's uncertainties with resilience and grace. Authored by Dr. Harold Smith, a seasoned psychologist, this book delves into the nature of uncertainty and offers practical strategies to thrive amidst life's unpredictability.
"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life.
"Customer-Centric Selling" by Michael T. Bosworth and John Holland is a comprehensive guide that redefines the traditional sales approach by placing the customer at the centre of the selling process. This influential book provides sales professionals with a strategic framework designed to align with the needs, interests, and preferences of modern buyers. Bosworth and Holland emphasise the importance of understanding the customer's perspective, fostering meaningful relationships, and creating value throughout the sales journey.