"The 7 Habits of Highly Effective People" is a self-help book written by Stephen Covey, published in 1989. The book presents a holistic, principle-centred approach to personal and professional effectiveness based on timeless universal principles of human behaviour.
In The Power of Customer Experience: How to Use Customer-Centricity to Drive Sales and Profitability, Martin Newman explores the profound impact that a customer-first mindset can have on a company's long-term success. The book highlights how adopting a customer-centric approach isn't just a way to improve customer satisfaction but a crucial business strategy that can drive revenue, profitability, and loyalty. Through practical advice and real-world examples, Newman outlines the necessary steps organisations can take to deliver exceptional customer experiences that lead to greater customer retention and advocacy.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen explores the art of receiving feedback effectively and leveraging it for personal and professional growth. The book provides valuable insights, practical strategies, and real-life examples to help readers develop the skills necessary to receive feedback with openness and use it constructively.
Patrick Lencioni’s The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues is a practical guide that teaches you how to become a valuable and effective team member by focusing on three key qualities: humility, hunger, and people smarts. The book emphasises that teamwork is essential for success in any organisation and shows how you can grow these traits to work better with others and contribute meaningfully to your team.
The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships by Randy J. Paterson is a practical and comprehensive guide designed to help individuals develop assertiveness skills in various aspects of their lives. With a focus on both work and personal relationships, this workbook offers valuable insights, exercises, and strategies to empower readers to communicate their needs effectively while maintaining healthy boundaries.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization is a book written by Leonardo Inghilleri and Micah Solomon, two customer service experts with decades of experience working with leading service organisations. In the book, Inghilleri and Solomon provide a step-by-step guide to creating a world-class customer service organisation, based on their extensive research and real-world experience.