The "HBR Guide to Performance Management" is a comprehensive and practical guide published by the Harvard Business Review, aimed at helping organisations and individuals enhance their performance management processes.
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back, and Tell Everyone They Know by Jeffrey Gitomer is a book that challenges the traditional notion of customer satisfaction and highlights the importance of building customer loyalty. Gitomer argues that customer satisfaction alone is not enough to create long-term success for businesses; instead, organisations should strive to cultivate customer loyalty, which leads to repeat business, positive word-of-mouth, and sustainable growth.
Email: A Write It Well Guide by Janis Fisher Chan is a comprehensive resource that aims to improve readers' email writing skills. The book provides practical guidance, strategies, and examples to help individuals write clear, concise, and professional emails in various contexts.
"How to Stop Negative Thinking" by Chase Hill offers a comprehensive guide to overcoming the destructive patterns of negative thinking that often plague individuals' lives. Drawing from personal experience and psychological research, Hill provides practical strategies and techniques for cultivating a more positive mindset and achieving greater mental well-being.
Fearless Resumes by Marky Stein is a comprehensive guide designed to help job seekers create powerful and impactful resumes that effectively showcase their skills, experience, and achievements. The book focuses on transforming a resume from a basic, traditional document into a dynamic marketing tool that highlights a candidate’s value to potential employers. Stein, a seasoned career expert, offers practical strategies for crafting resumes that stand out in competitive job markets.
"Speak Like Churchill, Stand Like Lincoln: 21 Powerful Secrets of History's Greatest Speakers" by James C. Humes is a book that offers practical tips and advice on public speaking. The book draws inspiration from some of history's most famous and effective speakers, such as Winston Churchill and Abraham Lincoln. Humes identifies 21 key strategies for delivering powerful and memorable speeches and presentations.