“The hospitality business is a lot like tennis! Those who serve well end up winning”
This course takes inspiration from those specific skills required to thrive in a customer facing hospitality environment. Dealing with customers in restaurants and hotels is as much about the product as the experience we provide those visitors.
This course demonstrates the 5 steps required to achieve excellent customer service in a hospitality industry. We look at the art of suggestive selling to enhance the customer experience, alongside what to do when thing go wrong and how to confidently turn a seemly negative customer experience into a great one!
