"Customers don’t want to be sold to when they walk into a store. they want to be welcomed"
During this course, we’ll explore the core competencies needed to thrive in a retail leadership position. Whether a department head in a large store setting, or leading an intimate team in a small shop, we explore how to be the best versions of ourselves to inspire, manage and drive performance - joining the dots between people engagement and business performance. Understanding the importance of ONE service, and how to successfully inspire your team to incorporate the 4 elements of ONE service to strengthen the customer experience in your establishment.
The interactive session gives you the ability to implement new ways of working immediately.
