"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
"The Art of Closing the Sale" by Brian Tracy is a classic guide to the art of selling. The book offers a comprehensive framework for the sales process, from prospecting and qualifying leads to closing the sale and following up with customers.
To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink is a book that challenges the notion that sales is the domain of a select group of individuals with a specific set of skills. In fact, Pink argues that we are all in sales, as we spend a significant amount of our time trying to move others to our way of thinking, whether we are convincing our boss to give us a raise or persuading our children to clean their room.
Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal is a groundbreaking book that offers profound insights into leadership, organisational structure, and adaptability in the modern world. General McChrystal draws from his extensive military experience, particularly during his tenure as commander of Joint Special Operations Command (JSOC), to illustrate how traditional hierarchies and command structures often fall short in addressing the complex and rapidly evolving challenges of the 21st century.
"Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results" by Judith E. Glaser is a pioneering book that delves into the neuroscience of conversations and their profound impact on leadership, trust-building, and achieving exceptional results. Judith Glaser, an expert in the field of conversational intelligence, provides valuable insights into how leaders can harness the power of conversations to foster trust, collaboration, and high-performance within their organisations.
The Workplace Bullying Handbook: How to Identify, Prevent, and Stop a Workplace Bully by Paul Pelletier is a comprehensive guide that provides invaluable insights and practical strategies for addressing and eliminating workplace bullying. Pelletier, an expert in workplace bullying, offers a step-by-step approach to help individuals and organisations recognise, prevent, and effectively respond to this pervasive issue.