“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader”
During this course, we’ll explore the core competencies needed to thrive in a hospitality leadership position. Whether a department head in a hotel setting, or leading a branch of a bar or restaurant chain, we explore how to be the best versions of ourselves to inspire, manage and drive performance – joining the dots between people engagement and business performance. Understanding the importance of ONE service, and how to successfully inspire your team to incorporate the 4 elements of ONE service to strengthen the customer experience in your establishment.
The interactive session gives you the ability to implement new ways of working immediately,