Effective Verbal Communication

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and the business.

Objective: 

This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client excellence, which can result in better outcomes for the client and the business.

Agenda:

• What is Verbal Communication?
• Verbal Communication Skills
• Communication as a Two Way Process
• Opening and Closing Communications