Renée Evenson’s Customer Service Training 101 is a practical guide that equips professionals with essential communication and interpersonal skills to enhance customer service interactions. The book focuses on helping employees develop a customer-centric mindset, improve verbal and nonverbal communication, handle difficult situations, and create positive experiences that drive customer satisfaction and loyalty.
The Emotional Intelligence Quick Book by Travis Bradberry and Jean Greaves is a concise guide designed to help individuals understand and develop their emotional intelligence (EQ) skills. Drawing from their expertise in the field, Bradberry and Greaves provide practical strategies and actionable advice to enhance emotional intelligence in personal and professional settings. This summary explores the key ideas presented in the book, highlighting its value as a resource for those seeking to improve their EQ.
The Lost Art of Listening: How Learning to Listen Can Improve Relationships by Michael P. Nichols is a book that explores the significance of listening in our personal and professional lives. Nichols explains that effective listening is a skill that can be learned and honed, and that it plays a crucial role in building and maintaining healthy relationships.
"Presentation Zen: Simple Ideas on Presentation Design and Delivery" by Garr Reynolds is a book that offers a fresh approach to creating presentations that is grounded in simplicity, clarity, and creativity. The book challenges the traditional approach of creating text-heavy slides and delivers practical tips on how to design visually compelling slides, deliver engaging presentations, and connect with your audience.
The Feedback Fix: Dump the Past, Embrace the Future, and Lead the Way to Change by Joe Hirsch is a thought-provoking book that challenges traditional approaches to feedback and offers a fresh perspective on how leaders can create a culture of effective feedback in the workplace. Hirsch, an expert in organisational culture and leadership development, presents a compelling case for reimagining feedback as a forward-looking tool that inspires growth and drives positive change.
Leadership: The Power of Emotional Intelligence by Daniel Goleman explores the crucial connection between emotional intelligence (EI) and effective leadership. Drawing on extensive research and case studies, Goleman reveals how emotional intelligence skills can elevate leaders to new levels of success. This book explores the transformative impact of emotional intelligence on leadership.