Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer service teams. This course covers strategic leadership principles, effective team communication, performance management, and fostering a customer-centric culture. Participants learn to motivate and empower team members, optimize workflows, and implement strategies for continuous improvement in service delivery. Practical exercises and case studies enable managers to develop impactful leadership styles tailored to drive team success and enhance overall customer satisfaction.
