The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life by Mark Manson is a thought-provoking self-help book that challenges conventional wisdom and offers a refreshing perspective on finding happiness and fulfilment. Through a combination of personal anecdotes, philosophical insights, and practical advice, Manson encourages readers to re-evaluate their priorities, embrace discomfort, and focus on what truly matters.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.
"Influence: The Psychology of Persuasion" by Robert Cialdini is a classic book on the science of influence and persuasion. Cialdini draws on years of research in psychology, sociology, and communication to outline six key principles of persuasion that can be used to influence others in a variety of settings.
"Excel for Beginners: Excel Essentials" by L.M. Humphrey is a comprehensive guide tailored for individuals new to Microsoft Excel. The book aims to provide a solid foundation in using Excel, covering the essential skills and concepts that beginners need to become proficient in this powerful spreadsheet software.
"Slide:ology: The Art and Science of Creating Great Presentations" by Nancy Duarte is a comprehensive guide to creating effective presentations that resonate with your audience. The book offers practical advice and techniques on how to design engaging visuals, tell compelling stories, and deliver memorable presentations.
The Lost Art of Listening: How Learning to Listen Can Improve Relationships by Michael P. Nichols is a book that explores the significance of listening in our personal and professional lives. Nichols explains that effective listening is a skill that can be learned and honed, and that it plays a crucial role in building and maintaining healthy relationships.