To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink is a book that challenges the notion that sales is the domain of a select group of individuals with a specific set of skills. In fact, Pink argues that we are all in sales, as we spend a significant amount of our time trying to move others to our way of thinking, whether we are convincing our boss to give us a raise or persuading our children to clean their room.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book that aims to provide businesses with strategies to create an effortless customer experience that increases customer loyalty and satisfaction. The authors conducted extensive research on customer interactions with various companies and analysed the data to identify what drives customer loyalty and satisfaction.
International Workplace Sexual Harassment Laws and Developments for the Multinational Employer by Ellen Pinkos Cobb provides a comprehensive analysis of the evolving legal landscape surrounding workplace sexual harassment across different countries. The book is aimed at multinational employers and offers practical guidance for navigating the varying laws and cultural nuances related to workplace harassment. It delves into global trends, providing a valuable resource for employers, HR professionals, legal teams, and policymakers.
"Remote Work Revolution: Succeeding from Anywhere" by Tsedal Neeley is a book that explores the challenges and opportunities of remote work and provides practical guidance for individuals and organisations to succeed in a remote work environment. The author is a professor at Harvard Business School and a leading expert on remote work.
Bounce: Mozart, Federer, Picasso, Beckham, and the Science of Success by Matthew Syed is a captivating exploration of the science of success, particularly focusing on the role of talent, practice, and resilience in achieving greatness. Syed, a former British table tennis champion and sports journalist, draws from a wide range of fields, including sports, music, and art, to challenge the common belief that success is primarily attributed to innate talent.
Michael M. Bissonette's "Project Risk Management: A Practical Implementation Approach" is a comprehensive guide designed to equip project managers with effective tools and techniques for managing risks throughout the project lifecycle. The book is rooted in practical application, ensuring that project managers can implement risk management strategies effectively in real-world scenarios.