Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer in a retail environment,...
This course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Dealing...
It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...
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The annual performance review is fast becoming a thing of the past: who wants to discuss work they did months ago?! This course...
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Managing performance on a regular basis helps you stay on track of performance, the reality verses KPI’s and Objectives. It gives...
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This session explores how to use the GROW coaching method to manage and improve your team's sales performance...
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How to Conduct a Great Mid-Year Conversation A mid-year review is a great way to connect with your employees and focus on providing...
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This course is designed to equip you with a clear understanding of the S.T.A.R. (Situation, Task, Action, Result) framework, a widely...
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Achieving success in your career and personal life begins with setting clear objectives, defining actionable goals, and creating a...
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