This course is designed for Individuals that deliver a service and have regular contact with customers. Businesses that develop great, long-term relationships with their customers are more likely to receive repeat business from those customers. Satisfied customers might recommend your company, product or service to a colleague, leading to new business. This course will focus on how to build strong and positive client relationships, through collaboration and trust. You will learn how to identify client needs, deliver value and make a positive difference to your client’s business.
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the...
This session focuses on how to see things from a client’s perspective. It’s important to...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan...
What are influencing skills and why are they so important? In this session, we will explore some of the...
This session explores the importance of understanding the clients needs and how to use this information...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on...