"Pricing with Confidence: 10 Ways to Stop Leaving Money on the Table" by Reed Holden and Mark Burton is an essential resource for sales professionals seeking to master the art of pricing and effectively demonstrate value through return on investment (ROI). In this comprehensive guide, Holden and Burton outline practical strategies and techniques for positioning price, understanding customer value, and negotiating win-win outcomes that maximise profitability for both the seller and the customer.
The Innovator's Mindset: Empower Learning, Unleash Talent, and Lead a Culture of Creativity by George Couros is a dynamic and insightful book that focuses on fostering a mindset of innovation in education, leadership, and personal growth. George Couros, an educator and thought leader, provides a compelling argument for cultivating an innovator's mindset and offers practical strategies for achieving this transformation.
Ray R. Venkataraman and Jeffrey K. Pinto's book, "Cost and Value Management in Projects," provides a comprehensive approach to understanding and implementing effective cost and value management strategies in project environments. The authors emphasise the interconnectedness of cost and value, highlighting the importance of managing both aspects to achieve project success.
"Project Management: A Systems Approach to Planning, Scheduling, and Controlling" by Harold Kerzner is a comprehensive guide to project management, providing a detailed overview of the key concepts, principles, and techniques involved in managing projects effectively. The book covers all aspects of project management, from planning and scheduling to budgeting and risk management, making it an indispensable resource for project managers of all experience levels.
Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On by Craig Weber is a thought-provoking book that explores the critical role of effective communication in high-pressure situations within organisations. Craig Weber argues that building conversational capacity—the ability to engage in open, balanced, and constructive conversations, especially in challenging circumstances—is essential for achieving team success, problem-solving, and maintaining high performance.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow and Claus Moller is an insightful book that challenges the traditional view of customer complaints and presents a new perspective on how organisations can leverage complaints to build customer loyalty. The authors argue that complaints should be seen as valuable feedback and opportunities for improvement rather than as negative incidents to be avoided or ignored.