Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Unlock the secrets to effective problem-solving with our course, “Problem Solving - Effective Approaches.” Delve into the...
An interactive webinar where you'll gain invaluable insights into the interview process, allowing you to approach each opportunity...
It's the meetings that managers statistically seem to hate the most, yet it should be something to be embraced by manager and direct...
Being new to a company can be an exciting yet daunting time. Learning how to navigate new technology, processes, and ways of working....