Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts with customers. This course builds on Part 1 by exploring advanced techniques such as active listening, de-escalation tactics, and empathetic communication. Participants learn to navigate complex scenarios with confidence, maintain professionalism under pressure, and turn challenging situations into opportunities for positive outcomes. Practical simulations and case studies deepen understanding and equip learners with essential skills for managing customer relationships effectively
