Hospitality Customer Service

Customer experience in the restaurant or hotel industry is everything. Learn the skills to provide a unique and memorable experience in the hospitality industry

With SEEDL offering a range of client excellence programmes, this course takes inspiration from those and specific skills required to thrive in a customer facing hospitality environment. Dealing with customers in restaurants and hotels is as much about the product as the experience we provide those visitors. How do we make that experience unique and memorable for good reason? When there’s a problem, how do we stand out from the crowd in demonstrating fast effective problem solving, whilst keeping the customer satisfaction a priority? This course will also suggest alternative courses suitable to polish those skills further.

FAQ's

How do I view the system in my local time?

You can view the system in your local time by going to My Account > Edit Profile (Or click the timezone in the top bar > edit profile), once here you'll see a dropdown called timezone. If you change this to your timezone the platform will reflect this.

Can I access a module after completion?

If you go to the My Account area, you will see all the learning events you've attended. You can download the related handouts for as long as you maintain your subscription. You can watch recordings of all events for up to 30 days after the event.

How do I access a recording?

If you go to the My Account area, you will see all the learning events you've attended. You can access the recording of any session you attended for 30 days afterwards.

How do I receive my certificates?

They will be emailed to you automatically and are accessible via the certificates tab on the My Account page.

Does the course or module come with accreditation?

Any courses or modules which are CPD accredited are clearly indicated

Why can't I hear the course?

There may be an issue with your choice of speaker, please check your settings in Zoom.

Can I use a tablet or smart phone?

Yes - our courses are designed to be accessed using any mobile device

How can I update my password?

On your Login page, hit the Forgotten Password button. Follow the instructions on the next Reset Password screen and you're done!