This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
As a leader, the way you communicate with others can have a significant impact on motivation, morale and productivity. This course...
Explore ways of cutting costs and making the most of your money....
Did you know you can rewire your brain to be happy, Join this meditation webinar to learn the art of happiness....
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
In this programme we introduce four types of mentoring and cover the essential value they bring to the direct report, the organisation...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...