This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
This course covers the fundamentals of first aid, including its definition, relevant legislation, and employer responsibilities. Participants...
This course provides comprehensive training on recognizing and treating various injuries, including eye injuries, minor and severe...