"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.
"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.
The Burnout Society by Byung-Chul Han is a thought-provoking and insightful book that explores the phenomenon of burnout in contemporary society. Han argues that the prevalent culture of achievement, productivity, and constant self-optimisation has led to a state of exhaustion and burnout that permeates all aspects of life.
International Workplace Sexual Harassment Laws and Developments for the Multinational Employer by Ellen Pinkos Cobb provides a comprehensive analysis of the evolving legal landscape surrounding workplace sexual harassment across different countries. The book is aimed at multinational employers and offers practical guidance for navigating the varying laws and cultural nuances related to workplace harassment. It delves into global trends, providing a valuable resource for employers, HR professionals, legal teams, and policymakers.
Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.