One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Trust is a foundation of everything we do. But, how do we build that trust among the teams, between the clients and people surrounding...
This course provides a comprehensive overview of the General Data Protection Regulation (GDPR), covering its purpose, key compliance...
This course highlights how mindset influences customer interactions. Participants explore how adopting a customer-centric mindset enhances...
Corruption globally amounts to over $1 trillion a year. Learn the impact of bribery and corruption, the four key offences under th...
This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...