There are 168 hours in a week, so what are you going to do with them? This session will help you understand how to better manage your...
Target Audience: Any level Learn the difference between bullying & harassment, how to recognise them and the specific laws that...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...
Target Audience: Any level This course provides a comprehensive overview of legislation aimed at promoting safe internet practices...
