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Customer Delivery Excellence

Putting Yourself in the Customer's Shoes

This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you are thinking about them, by solving their problems and communicating in simple, thoughtful ways. 

Objective: 

To appreciate the client’s perspective. Acknowledge the impact Service has to Brand Loyalty. Takeaway practical hints and tips to Build Relationships with your Clients.  

Agenda: 

  • The Client Journey 
  • Creating Long Lasting Loyalty
  • Skills: Hints and Tips

Events

Date
Dec 12, 2024
Time
8:00 AM
Date
Feb 12, 2025
Time
12:30 PM

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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