In Building Agreement: Using Emotions as You Negotiate, Roger Fisher and Daniel Shapiro argue that successful negotiations are not just about logic and facts but also about emotions. They provide a framework for understanding and managing emotions to build agreement, reduce resistance, and create mutually beneficial outcomes. The book is particularly useful in workplace conflict resolution, leadership negotiations, and everyday interpersonal interactions.
Nonviolent Communication: A Language of Life by Marshall B. Rosenberg is a transformative guide to improving communication and fostering meaningful relationships. At its core, the book introduces the Nonviolent Communication (NVC) framework, which emphasises empathy, compassion, and clarity to resolve conflicts, build connections, and communicate effectively without causing harm.