"What Every Body Is Saying: An Ex-FBI Agent's Guide to Speed-Reading People" by Joe Navarro is a book that explores the world of nonverbal communication. As a former FBI agent and expert in nonverbal communication, Navarro offers a unique perspective on how to read and interpret body language.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
"How to Win Friends and Influence People" by Dale Carnegie is a classic self-help book that was first published in 1936. It remains a best-seller today because it contains timeless advice on how to improve interpersonal skills and build stronger relationships, both in personal and professional life.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
Overwhelmed: Work, Love, and Play When No One Has the Time by Brigid Schulte is a thought-provoking exploration of the modern epidemic of overwhelm and its impact on various aspects of our lives. Schulte delves into the challenges individuals face in balancing work, family, and personal time, and offers insights into how we can reclaim our time and create a more fulfilling and balanced life.