How do we demonstrate the value of our offering is better than either doing nothing, or that of our competition? This session gives...
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If only our customers could be for life! But the reality is, since the moment your prospect turned in to a paying client, their assessment...
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This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...
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During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
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Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
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This session will build on the first: now we have the tools to create a solid project plan, how do we maintain "command and control"...
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An in-depth analysis of common mistakes and oversights made by project managers. This module will get you to think about your own strengths...
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Scope creep, over-allocated resources, a break-down in communication: these are just three of the top reasons why projects fail. This...
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An introduction to Diversity and Inclusion outlining the nine protected characteristics and the importance of D&I within the workplace....
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