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Customer Service Excellence Influencing Skills module
Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...

Next Event:
Date
May 16, 2025
Time
9:30 AM
Communication Skills Effective and Active Listening module
Communication Skills

Effective and Active Listening

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...

Next Event:
Date
May 16, 2025
Time
11:00 AM
Communication Skills How to Communicate Effectively through Email module
Communication Skills

How to Communicate Effectively through Email

Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...

Next Event:
Date
May 16, 2025
Time
2:00 PM
Communication Skills Train the Trainer module
Communication Skills

Train the Trainer

Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...

Next Event:
Date
May 19, 2025
Time
11:00 AM
Project Management Cost Management: Estimating, Budgeting and Controlling Costs Within a Project module
Project Management

Cost Management: Estimating, Budgeting and Controlling Costs Within a Project

Projects are only deemed a complete success if they are delivered on budget, so project managers must ensure that costs do not spiral....

Workplace Readiness Preparing for your Interview module
Interview Readiness Part 1

Preparing for your Interview

Stepping into the workforce for the first time can be daunting, especially when preparing for job interviews. This course is designed...

Customer Service Excellence Adapting your Customer Service Skills to a Remote Environment module
Customer Operational Excellence

Adapting your Customer Service Skills to a Remote Environment

During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...

Business Essentials Preparing and Presenting a Business Case module
Finance for Non-Financial Staff

Preparing and Presenting a Business Case

Target audience: Anyone needing to have additional budget approved. This course will demonstrate how to present a business case...

Next Event:
Date
May 20, 2025
Time
9:30 AM
Compliance Conflict of Interest module
Compliance

Conflict of Interest

Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...

Next Event:
Date
May 20, 2025
Time
11:00 AM
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