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Customer Delivery Excellence

Understanding Style Awareness and Managing Personalities

To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating client excellence through relationship building. To better understand your own personality traits and that of others and help you build collaborative and positive relationships within the workplace

Objective: 

This session is designed to help you to adapt your style to build rapport and create a close and harmonious relationship.

Agenda: 

  • Communication Styles
  • Acknowledge Your Communication Style
  • Appreciation of Different Styles 
     

Events

Date
Nov 26, 2024
Time
9:30 AM
Date
Jan 16, 2025
Time
12:30 PM
Date
Mar 21, 2025
Time
9:30 AM

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
98.36%
of Users who said they'd recommend this course.
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