Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On by Craig Weber is a thought-provoking book that explores the critical role of effective communication in high-pressure situations within organisations. Craig Weber argues that building conversational capacity—the ability to engage in open, balanced, and constructive conversations, especially in challenging circumstances—is essential for achieving team success, problem-solving, and maintaining high performance.
Who: The A Method for Hiring by Geoff Smart and Randy Street provides a systematic and practical approach to hiring top talent. The authors introduce the A Method, a step-by-step process designed to help organisations make effective hiring decisions and build high-performing teams.
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi is a book that aims to provide businesses with strategies to create an effortless customer experience that increases customer loyalty and satisfaction. The authors conducted extensive research on customer interactions with various companies and analysed the data to identify what drives customer loyalty and satisfaction.
Anti-Money Laundering: What You Need to Know by Susan Grossley is a concise and accessible guide that provides readers with a foundational understanding of money laundering and its implications. Geared towards individuals and organisations seeking a clear overview of the topic, Grossley's book offers key insights and practical advice to enhance awareness and compliance with anti-money laundering (AML) regulations.
"The Art of Mentoring: Lead, Follow and Get Out of the Way" by Shirley Peddy is a comprehensive guide to mentoring in a business context. The author emphasizes the importance of building strong relationships, setting goals, providing feedback, and developing the skills and knowledge needed to succeed as a mentor or mentee.
When I Say No, I Feel Guilty by Manuel J. Smith is a timeless classic that offers valuable insights and practical techniques for developing assertiveness and effective communication skills. This book serves as a guide for individuals who struggle with setting boundaries, saying no, and expressing their needs without feeling guilty. Through a comprehensive exploration of assertiveness, guilt, and communication patterns, Smith empowers readers to overcome these challenges and lead more authentic and fulfilling lives.