Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Target Audience: Any level It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
This course highlights some of the latest exciting and innovative AI developments in the suite of Office 365 packages, where to find...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
Stakeholder engagement is just one step in the process of stakeholder management. This session explores what it means to be "engaged"...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
