During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver...
Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...
How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to...