"Data Analysis in Microsoft Excel" by Maxwell Angelou is a comprehensive guide that aims to equip readers with the necessary skills to perform data analysis using Microsoft Excel. Angelou's book is tailored for both beginners and intermediate users, providing a structured approach to mastering data analysis techniques within the versatile Excel environment.
"Good to Great: Why Some Companies Make the Leap and Others Don't" is a book by Jim Collins that explores the key factors that separate successful companies from those that struggle to achieve long-term success. Collins and his team of researchers studied a wide range of companies over a period of five years, analysing their financial performance and leadership practices to identify the characteristics that set the great companies apart.
When Cultures Collide: Leading Across Cultures by Richard Lewis is an insightful and comprehensive book that delves into the complexities of cross-cultural communication and leadership. Drawing upon his extensive experience as a linguist and international business consultant, Lewis provides a framework to understand cultural differences and offers practical strategies for effective leadership in diverse cultural contexts.
Global Dexterity: How to Adapt Your Behaviour Without Losing Yourself in the Process by Andy Molinsky is a compelling book that addresses the challenges individuals face when working across cultures and provides practical strategies for adapting behaviour effectively. Drawing on his extensive research and personal experiences, Molinsky offers a comprehensive guide to developing "global dexterity" - the ability to adapt to different cultural contexts while staying true to oneself.
"The Performance Appraisal Question and Answer Book: A Survival Guide for Managers" by Dick Grote is a comprehensive resource designed to assist managers in navigating the complexities of performance appraisals. Grote, a renowned expert in performance management, provides a practical guide filled with questions and answers to address the challenges managers face during the performance review process.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.