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Live Now: Excel Micro Learning Session 3 - 9:30 AM to 9:50 AM Login to signup
Customer Strategic Excellence

Customer Complaint Resolution

Do you often feel unsure how to resolve client complaints, wondering which way to turn and what to do, as well as make sure you deliver client satisfaction?  Join this training to learn more.

Objective:

By the end of this session you will understand to handle client complaints and the importance of  knowing why it is so important to do it well.

Agenda: 

  • Why do Clients Complain?
  • Client Centricity
  • Procedures for complaint handling 
  •  Root Cause Analysis

Events

Date
Dec 18, 2024
Time
12:30 PM
Date
Jan 27, 2025
Time
12:30 PM

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
95.65%
of Users who said they'd recommend this course.
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