It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Do you find yourself wasting time trying to find an email within your inbox? On average a typical worker receives over 120 emails per...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
One of the best ways to define superior customer service is to understand that you must go above and beyond your customer expectations...
Explore how to become a confident individual and how this aids in the long-term success of your career. Tips and ideas to help you...
This course delves deeper into interpersonal dynamics through the lens of the DISC model. It builds on Part 1 by exploring advanced...
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...