"5 Star Service: How to Deliver Exceptional Customer Service" by Michael Heppell is a comprehensive guide that explores the principles and strategies behind providing outstanding customer service. Heppell's book goes beyond the basics, aiming to empower individuals and organisations to elevate their customer service practices to a level that not only meets but exceeds customer expectations.
"Death by Meeting: A Leadership Fable... About Solving the Most Painful Problem in Business" by Patrick Lencioni is a thought-provoking book that confronts the common problem of ineffective and tedious business meetings. Lencioni, well-versed in organisational health and leadership, weaves a compelling narrative that not only educates but also provides valuable guidance on turning meetings from uninspiring and time-consuming rituals into engaging and results-driven interactions.
"Excel Pivot Tables Recipe Book: A Problem-Solution Approach" by Debra Dalgleish is a comprehensive guide designed to help users master the powerful features of Excel pivot tables through practical, real-world scenarios. The book is structured as a collection of "recipes," each addressing a specific problem or task that users might encounter when working with pivot tables. This approach makes it easy for readers to find and apply solutions to their own pivot table challenges.
The Power of Mindset: 14 Life-Changing Principles on How to Achieve True Happiness and Success is a transformative book that delves into the concept of mindset and its profound impact on our lives. Authored by an expert in personal development, this book presents 14 key principles that can help individuals harness the power of their mindset to create a life filled with happiness and success.
Customer Centricity: Focus on the Right Customers for Strategic Advantage by Peter Fader is a comprehensive guide to understanding and leveraging customer data to drive business success. Fader argues that the traditional approach to customer service, which treats all customers as equal, is outdated and ineffective. Instead, he advocates for a customer-centric approach that focuses on identifying and targeting the most valuable customers to drive revenue growth.
"Spin Selling" is a sales methodology developed by Neil Rackham in the 1980s. The methodology is based on extensive research into what distinguishes successful salespeople from less successful ones. Rackham and his team analysed over 35,000 sales calls across a wide range of industries and found that the most successful salespeople tended to ask more questions than their less successful counterparts.