Team Genius: The New Science of High-Performing Organisations by Rich Karlgaard and Michael S. Malone is a thought-provoking exploration of the science and psychology behind high-performing teams and organisations. Drawing on extensive research, real-world examples, and engaging anecdotes, the book provides valuable insights into what makes teams truly exceptional and how leaders can foster environments that encourage innovation, collaboration, and excellence.
Customer success is an emerging field that is rapidly gaining traction as more and more businesses recognise the importance of retaining customers and fostering long-term relationships. In the book "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue," authors Nick Mehta, Dan Steinman, and Lincoln Murphy provide a comprehensive guide to this exciting new field, offering insights and strategies for companies looking to reduce churn and build long-term customer relationships.
The Charisma Myth by Olivia Fox Cabane is a book that offers readers a comprehensive guide to developing and cultivating charisma. Cabane argues that charisma is not an innate quality that some people are born with, but rather a set of learned behaviours and practices that anyone can acquire with time and effort.
Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute takes readers on a journey into the world of Disney's renowned customer service culture. Drawing from Disney's extensive experience in creating magical experiences for guests, the book shares valuable insights and practical strategies for delivering exceptional customer service.
Michael M. Bissonette's "Project Risk Management: A Practical Implementation Approach" is a comprehensive guide designed to equip project managers with effective tools and techniques for managing risks throughout the project lifecycle. The book is rooted in practical application, ensuring that project managers can implement risk management strategies effectively in real-world scenarios.
Ben Lamorte's "OKR Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs" is a comprehensive exploration into the world of Objectives and Key Results (OKRs), offering readers a roadmap to harnessing the power of this goal-setting framework for organisational success. Lamorte's work stands out as a valuable guide for both beginners and seasoned practitioners seeking to understand, implement, and optimise OKRs in their respective domains.