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Customer Delivery Excellence

Understanding Needs to Deliver Value

This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Objective: 

Understand the importance of understanding the clients needs and how to use this information to deliver value and credibility which in turn builds trust.

Agenda: 

  • Defining Value 
  • Understanding Your Client
  • ROI
  • Changing World 

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
No
Certificate
Yes
Recommendation
100%
of Users who said they'd recommend this course.
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