This session focuses on how to see things from a client’s perspective. It’s important to continually demonstrate that you...
A meeting can be highly productive, or a waste of valuable time. Gain the confidence and skills to plan and host an effective meeting,...
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
How do we make sure we get off on the right foot with each new interaction? Explore ways to build a strong relationship from the first...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Do you feel as if you are not always getting the best results out of your conversations with your clients? Do you have beliefs that...
Everything you do can grow and reflect your personal brand and it is what other people will remember about you. Defining, developing...
To gain trust, rapport and develop strong client relationships. Helping you put clients first with each interaction and demonstrating...
During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...