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Customer Delivery Excellence

Influencing Skills

What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors to take into account to successfully engage and influence others, including the decision making process itself as well as the impact of framing, or how you position your proposition. The techniques we cover will improve your effectiveness and ability to influence both colleagues and clients to reach mutually agreeable outcomes.

Agenda: 

  • Misconceptions of Influencing Skills
  • Persuasive Techniques
  • Influencing Techniques
  • Decision Making Process
  • Influential and Persuasive Communication

Events

Date
Oct 16, 2024
Time
11:00 AM
Date
Nov 21, 2024
Time
3:30 PM

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Duration
60 minutes
Facilitator
Simon Sparks
Quiz
Yes
Certificate
Yes
Recommendation
97.67%
of Users who said they'd recommend this course.
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