During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
Target Audience: Any level This course explores the legal frameworks and ethical principles governing conflicts of interest in various...
Dealing with Challenging Customers - Part 2 expands on effective strategies for handling difficult interactions and resolving conflicts...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Crisis Management & De-escalation provides essential skills for handling high-pressure situations effectively. This course focuses...
Target Audience: Any level working in SMEs Anti-Money Laundering for SMEs educates small and medium-sized enterprises on detecting...
Target Audience: Any level This course provides a comprehensive overview of legislation aimed at promoting safe internet practices...
