Customer Complaint Handling - Part 2 provides advanced strategies for effectively managing and resolving customer issues. Building...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations...
It is estimated that money laundering by criminals and terrorists costs the UK more than £100 billion a year – take this...
Remote working has many benefits, but also has it's challenges. How can you enjoy the extra time that you would be commuting whilst...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...
Providing an exceptional service for stakeholders within our organisations is imperative for the smooth running of departments and...
What are influencing skills and why are they so important? In this session, we will explore some of the misconceptions, the factors...
This session explores the importance of understanding the clients needs and how to use this information to deliver value and credibility...