Receiving feedback can be a gift, it can help us grow and develop, ensuring we reach our full potential. Actionable feedback can help...
Join this micro-session to learn more about body language, be better able to interpret what others are feeling and thinking and how...
Effective communication is an essential component of human relationships. We spend so much time communicating via email, so this...
The stakeholder management process is critical as it is the lifeline to effective business relationships. Each stakeholder is...
This session will help you have more positive and confident telephone conversations with clients, building trust and delivering client...
Learn the difference between bullying & harassment, how to recognise them and the specific laws that apply to each. We look at...
Leading a Customer Service Team focuses on equipping managers with essential skills to inspire and manage high-performing customer...
Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
Are you ever asked to deliver a training session to employees, your peers or stakeholders despite not having any training delivery...