The fourth edition of the book "EU General Data Protection Regulation (GDPR) – An Implementation and Compliance Guide" provides a comprehensive and practical guide for organisations to navigate the complex landscape of the European Union's General Data Protection Regulation (GDPR). Written by a team of experts, including Alan Calder and Steve Watkins, this book serves as a valuable resource for businesses and individuals seeking to understand and comply with the GDPR.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.
Surrounded by Idiots by Thomas Erikson is a book about understanding different communication and behavioural styles, and how to communicate effectively with people who have different styles than your own. Erikson presents his ideas using the DISC model, which categorizes people into four different communication styles: Dominant, Influencing, Steady, and Conscientious.
"Influence Is Your Superpower: How to Get What You Want Without Compromising Who You Are" by Zoe Chance is a compelling exploration of the art of persuasion and its integral role in both personal and professional success. As a professor at the Yale School of Management and a distinguished expert in the realms of influence and behavioural economics, Zoe Chance offers readers an insightful and practical guide to harnessing the power of influence without forsaking authenticity or ethical principles.
"The Leader as a Mensch: Become the Kind of Person Others Want to Follow" is a compelling book written by Bruna Martinuzzi that delves into the concept of leadership with a focus on integrity, authenticity, and compassion. The term "mensch" is a Yiddish word that loosely translates to a person of integrity and honour, and Martinuzzi explores how embodying these qualities can transform one into an effective and respected leader.
"Relax, It's Only Uncertainty" is a captivating exploration of how to navigate life's uncertainties with resilience and grace. Authored by Dr. Harold Smith, a seasoned psychologist, this book delves into the nature of uncertainty and offers practical strategies to thrive amidst life's unpredictability.