The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships by Randy J. Paterson is a practical and comprehensive guide designed to help individuals develop assertiveness skills in various aspects of their lives. With a focus on both work and personal relationships, this workbook offers valuable insights, exercises, and strategies to empower readers to communicate their needs effectively while maintaining healthy boundaries.
"Beating the Workplace Bully: A Tactical Guide to Taking Charge" by Lynne Curry is a comprehensive guide that helps readers deal with workplace bullying. This book is a must-read for anyone who is experiencing bullying at work and wants to learn effective strategies to overcome it.
"Getting Things Done: The Art of Stress-Free Productivity" is a book by David Allen that offers a comprehensive system for managing tasks and projects in a stress-free manner. The book is based on the premise that most people have too many demands on their time and attention, and that it is essential to have a reliable system in place to manage these demands effectively.
"The Straightforward Guide to Adult Safeguarding" by Deborah Barnett is a comprehensive resource designed to provide clear and practical guidance for professionals working in the field of adult safeguarding. Barnett offers an accessible overview of the key concepts, principles, and practices involved in safeguarding vulnerable adults from abuse and neglect.
In Ethics and Risk Management, Lina Svedin examines the intersection of ethical considerations and risk management practices in organisations, particularly in the public sector. Svedin emphasises that effective risk management is not merely about minimising harm or avoiding liability but about incorporating ethical values into decision-making processes to balance competing interests and priorities. The book provides a comprehensive framework for understanding how ethical principles can guide organisations in navigating complex risks while maintaining trust and accountability.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a practical guide for customer service professionals to effectively deal with difficult customers. The book provides valuable insights into the underlying causes of customer complaints, as well as scripts for handling challenging customer interactions.