"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
"Selling Value: Key Principles of Value-Based Selling" by Don Hutson is a comprehensive guide that delves into the principles and strategies of value-based selling. In this book, Hutson provides readers with practical insights and actionable techniques to effectively communicate and deliver value to customers in sales interactions. Through a combination of theory, real-world examples, and step-by-step guidance, Hutson equips sales professionals with the tools they need to differentiate themselves from competitors and win more business by focusing on value.
Spencer Johnson's "Who Moved My Cheese?" is a short, insightful, and allegorical business fable that offers valuable lessons on dealing with change and adapting to life's challenges. Published in 1998, the book has become a timeless classic in the realm of personal development and change management.
Fearless Resumes by Marky Stein is a comprehensive guide designed to help job seekers create powerful and impactful resumes that effectively showcase their skills, experience, and achievements. The book focuses on transforming a resume from a basic, traditional document into a dynamic marketing tool that highlights a candidate’s value to potential employers. Stein, a seasoned career expert, offers practical strategies for crafting resumes that stand out in competitive job markets.
"That Little Voice in Your Head" by Mo Gawdat is a compelling exploration of the human mind and the often irrational thoughts that govern our lives. Drawing from his extensive experience in engineering and as Chief Business Officer at Google X, Gawdat delves into the mechanics of the mind and offers insights on how to manage the incessant chatter of the inner voice.
"The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers" by Ashvin Vaidyanathan and Ruben Rabago is a practical guide for anyone looking to start or advance their career in customer success management. The book covers a range of topics, from customer success strategy to customer success operations, providing actionable insights and advice for customer success professionals at all levels.