"Solution Selling: Creating Buyers in Difficult Selling Markets" by Michael T. Bosworth is a groundbreaking book that has had a significant impact on the field of sales. First published in 1994, it remains a classic in the realm of solution selling, providing a comprehensive framework for sales professionals to navigate complex markets and create meaningful connections with buyers.
The Squiggly Career by Helen Tupper and Sarah Ellis is a thought-provoking and insightful guide that challenges traditional notions of career paths and encourages readers to embrace a more dynamic and flexible approach to work in our rapidly changing world. The book presents a refreshing perspective on careers, urging individuals to navigate their professional lives with agility, curiosity, and resilience.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
"Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales" by Mike Brooks is a comprehensive guide designed to equip sales professionals with effective scripts and strategies for successful telephone conversations. Brooks, a renowned sales trainer and expert, provides a valuable resource filled with word-for-word scripts and practical advice to help individuals master the art of phone-based selling.
The Power of Mindful Learning by Ellen J. Langer offers valuable insights for leadership by introducing a transformative approach to learning that is deeply rooted in mindfulness and open-mindedness. Dr. Ellen Langer, a respected psychologist and Harvard University professor, underscores how these principles can enhance leadership skills and decision-making processes.
How to Handle Sexual Harassment in the Workplace During the #MeToo Era is a guidebook focused on addressing the pressing issue of workplace sexual harassment in the context of the #MeToo movement. This book provides actionable advice for employers, human resources professionals, and managers on how to navigate the complexities of sexual harassment allegations, improve workplace culture, and ensure compliance with legal obligations. It highlights the increased awareness and expectations for accountability that have arisen since the #MeToo movement gained global momentum.