Delivering Happiness: A Path to Profits Passion & Purpose

"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos, an online shoe and clothing retailer. In the book, Hsieh shares his personal and professional journey, including his experience building Zappos into a billion-dollar business that is widely recognized for its exceptional customer service and unique company culture. 

At the heart of Hsieh's philosophy is the idea that happiness is the key to success, both personally and professionally. He argues that by creating a culture that prioritizes the happiness of employees and customers, businesses can not only achieve financial success but also have a positive impact on society. 

Hsieh shares the story of how he got involved with Zappos, a company that was initially founded to sell shoes online. He explains how he and his team made the decision to focus on delivering exceptional customer service and building a culture of happiness within the company. They created a set of core values that guide everything they do at Zappos, including a commitment to delivering "WOW" through exceptional service, embracing and driving change, and creating fun and a little weirdness. 

Hsieh also emphasizes the importance of company culture, describing how Zappos has created a unique culture that is built around core values, transparency, and a focus on employee happiness. He believes that by creating a happy and engaged workforce, companies can improve productivity, reduce turnover, and create a more positive work environment. 

In addition to sharing his own story and insights, Hsieh includes stories from other successful entrepreneurs and business leaders who have also prioritized happiness and customer service in their organizations. He also provides practical advice and tips for how businesses can implement the strategies and principles outlined in the book. 

Overall, "Delivering Happiness" is a compelling and inspiring read that offers valuable insights and lessons for anyone interested in building a successful business. Hsieh's focus on happiness, purpose, and passion as key drivers of success provides a refreshing perspective on business and leadership that challenges traditional notions of what it takes to be successful. 

The key takeaways from this book 

1. Customer service is key: Hsieh emphasizes the importance of providing excellent customer service as a way to build customer loyalty and grow a business. He believes that a strong customer service culture is the foundation of a successful company. 

2. Company culture is crucial: Hsieh places a high value on building a strong company culture that highlight values like transparency, collaboration, and a focus on the customer. He believes that when employees feel connected to the company's mission and values, they are more engaged and motivated to deliver exceptional service. 

3. Pursue your passion: Hsieh encourages readers to find and pursue their passion, whether that be in their personal or professional life. He believes that when people are doing what they love, they are more likely to be successful and fulfilled. 

4. Embrace change: Hsieh believes that in order to succeed in business, companies must be willing to adapt and embrace change. This means being open to new ideas and taking calculated risks in order to stay ahead of the competition. 

5. Focus on the long-term: Hsieh encourages business leaders to think beyond short-term gains and focus on building sustainable, long-term relationships with customers and employees. This means prioritising investments in customer service, company culture, and employee development, even if it means sacrificing short-term profits.